:root{--bg:#f4f2ed;--paper:#fff;--ink:#171717;--muted:#76746e;--line:#dfdcd4;--gold:#b89a52;--gold-pale:#f8f4e9;--green:#397a59;--green-pale:#eaf4ed;--blue:#536a91;--blue-pale:#f0f3f9;--red:#a54949;--radius:26px;--shadow:0 8px 28px #29251a0a;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;color:var(--ink);font-size:16px}*{box-sizing:border-box}body{margin:0;background:var(--bg);padding:env(safe-area-inset-top) 0 env(safe-area-inset-bottom)}button,input,textarea,select{font:inherit}button{cursor:pointer}.shell-head,.tabs,.page{width:min(100% - 32px,900px);margin-inline:auto}.shell-head{padding:28px 2px 18px}.brand{font-size:36px;font-weight:850;letter-spacing:-2px}.brand span{color:var(--gold)}.brand sup{font-size:12px;letter-spacing:0}.top-meta{float:right;display:flex;gap:8px;align-items:center}.top-meta strong,.env-pill,.count-badge{border-radius:99px;padding:9px 15px;background:#111;color:#fff;font-size:13px}.shell-head p{margin:2px 0 0;color:var(--muted);font-size:16px}.test-ribbon{background:#fff4dd;color:#65532b;border-block:1px solid #eadbb8;padding:12px 16px;text-align:center;font-size:13px;font-weight:700}.tabs{display:flex;gap:9px;overflow:auto;padding:5px 0 14px}.tab{border:0;border-radius:999px;padding:12px 18px;background:#e9e7e2;color:#596c8e;font-weight:750;white-space:nowrap}.tab.active{background:#111;color:#fff}.page{display:grid;gap:16px;padding:0 0 40px}.card{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);padding:22px;box-shadow:var(--shadow)}.intro{display:flex;justify-content:space-between;align-items:center}.eyebrow{color:var(--gold);font-size:12px;font-weight:850;letter-spacing:2px}.card h1{font-size:clamp(24px,6vw,36px);letter-spacing:-.7px;margin:9px 0}.card h2{font-size:21px;margin:0 0 16px;letter-spacing:-.25px}.card h3{font-size:18px;margin:0 0 10px}.card p{color:var(--muted);line-height:1.5;margin:6px 0}.count-badge{background:var(--gold-pale);color:#70552b;font-size:15px}.form-grid{display:grid;gap:14px}.grid{display:grid;gap:12px}.grid.two{grid-template-columns:repeat(2,minmax(0,1fr))}label{display:grid;gap:7px;font-weight:700;font-size:14px}input,textarea,select{width:100%;border:1.5px solid #d8d5cd;border-radius:15px;padding:13px 14px;background:#fff;color:var(--ink);outline:none;min-height:48px}textarea{resize:vertical;min-height:110px}input:focus,textarea:focus,select:focus{border-color:var(--gold);box-shadow:0 0 0 3px #b89a5220}small,.small{font-size:12px;color:var(--muted);font-weight:450;line-height:1.45}.button{border:0;border-radius:15px;padding:13px 17px;font-weight:780;min-height:48px}.button.dark{background:#111;color:#fff}.button.green{background:var(--green);color:#fff}.button.soft{background:#eeece7;color:#242424}.button.outline{background:#fff;border:1px solid var(--line)}.button:disabled{opacity:.45;cursor:not-allowed}.align-end{align-self:end}.stack{display:grid;gap:12px}.case-card{border:1px solid var(--line);border-radius:20px;padding:18px;background:white}.case-top{display:flex;justify-content:space-between;gap:8px}.case-title{font-size:18px;font-weight:800;line-height:1.3}.badge{display:inline-flex;align-items:center;border-radius:999px;background:var(--gold-pale);color:#68552e;padding:6px 11px;font-size:12px;font-weight:800;white-space:nowrap}.badge.green{background:var(--green-pale);color:#346b4c}.badge.blue{background:var(--blue-pale);color:#435a7d}.badge.gray{background:#eeede9;color:#575651}.muted{color:var(--muted)}.notice{padding:14px 15px;border-radius:16px;background:var(--gold-pale);color:#625432;line-height:1.45;margin:12px 0}.notice.green{background:var(--green-pale);color:#365f46}.notice.blue{background:var(--blue-pale);color:#485b7b}.notice.red{background:#fbefef;color:#823c3c}.metrics{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:14px 0}.metric{border:1px solid var(--line);padding:11px;border-radius:13px}.metric span{display:block;color:var(--muted);font-size:12px}.metric b{font-size:15px}.actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:13px}.contract-box{border:1px solid #e8d9b2;background:#fffdf8;border-radius:18px;padding:16px;margin-top:13px}.checkline{display:flex;grid-template-columns:24px 1fr;align-items:start;gap:10px;font-weight:650}.checkline input{width:23px;height:23px;min-height:23px;margin:1px 0;accent-color:var(--green)}.kpis{display:flex;gap:12px;margin:16px 0}.kpis>div{flex:1;border:1px solid var(--line);border-radius:15px;padding:12px}.kpis b{display:block;font-size:23px}.kpis span{font-size:12px;color:var(--muted)}.search-row{display:flex;gap:8px;flex-wrap:wrap}.search-row input{flex:1;min-width:180px}.section-head{display:grid;gap:10px}.event-list{border-left:2px solid #e9e5dc;margin:14px 0 0 4px;padding-left:14px;display:grid;gap:10px}.event{font-size:13px;color:#555}.event time{display:block;font-size:11px;color:#888;margin-top:2px}.fact-chips{display:flex;gap:7px;flex-wrap:wrap}.fact{background:#f0efeb;border-radius:999px;padding:6px 10px;font-size:12px}.loading{text-align:center;padding:50px;color:var(--muted)}.toast{position:fixed;bottom:calc(18px + env(safe-area-inset-bottom));left:50%;transform:translate(-50%,130px);opacity:0;transition:.2s;background:#111;color:#fff;padding:12px 18px;border-radius:999px;z-index:10;max-width:calc(100% - 24px);box-shadow:var(--shadow)}.toast.show{transform:translate(-50%,0);opacity:1}.empty{padding:20px;text-align:center;color:var(--muted);border:1px dashed var(--line);border-radius:15px}.section-divider{height:1px;background:#eeece7;margin:14px 0}.footer-note{font-size:11px;color:#89867f;margin-top:14px}@media(max-width:620px){.shell-head,.tabs,.page{width:calc(100% - 20px)}.shell-head{padding-top:18px}.brand{font-size:31px}.card{padding:17px;border-radius:22px}.grid.two{grid-template-columns:1fr}.case-top{align-items:start}.search-row>*{width:100%}.actions .button{flex:1 1 100%}.metrics{grid-template-columns:1fr 1fr}.intro h1{font-size:27px}.tab{padding:11px 14px}.env-pill{font-size:11px;padding:8px 11px}}

.photo-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(110px,1fr));gap:9px;margin:12px 0}.photo-grid img{display:block;width:100%;aspect-ratio:4/3;object-fit:cover;border-radius:13px;border:1px solid var(--line);background:#f1f0ec}

form[hidden]{display:none}

#ops-dashboard[hidden]{display:none}#ops-customers .case-card h3{margin:24px 0 10px}.case-card .notice p{margin:5px 0}.case-card[data-case],.facts-form{scroll-margin-top:18px}.kpis{flex-wrap:wrap}.kpis>div{min-width:120px}.intro p{max-width:40rem}#customer-login[hidden]{display:none}

#ops-access[hidden]{display:none}

#ops-inquiries-card[hidden]{display:none}

/* Compact mobile entry, clear hierarchy and readable identifiers */
.compact-login{padding:15px 19px}.compact-login summary{cursor:pointer;font-weight:750;color:var(--ink);list-style:none}.compact-login summary::after{content:'›';float:right;font-size:22px;line-height:18px;color:var(--gold)}.compact-login details[open] summary::after{content:'⌄'}.compact-login details[open] summary{margin-bottom:15px}.compact-login p{margin-bottom:12px}.compact-login .form-grid{margin:10px 0}.intro{padding-block:18px}.intro h1{line-height:1.14}.section-head p{margin-top:-8px;margin-bottom:15px}#existing-customer-note[hidden]{display:none}.case-title{overflow-wrap:anywhere}.eyebrow{overflow-wrap:anywhere}.fact{overflow-wrap:anywhere}.kpis>div{min-width:105px}@media(max-width:620px){.shell-head p{max-width:17rem}.top-meta{gap:5px}.top-meta strong,.env-pill{padding:7px 10px}.card{padding:16px}.intro h1{font-size:25px}.kpis>div{padding:10px}.kpis b{font-size:20px}}

#intake-contact[hidden],#intake-contact-extra[hidden]{display:none}.case-id{display:block;color:var(--muted);font-size:12px;font-weight:500;letter-spacing:0;margin-top:4px}.compact-login[hidden]{display:none}

body[data-view="customer"] .top-meta{display:none}

/* V151: a readable case file at 320px and an operational stage board. */
body{background:#f5f3ee}.shell-head{padding-bottom:12px}.tabs{justify-content:flex-end;margin-top:-48px;position:relative;width:min(100% - 32px,900px);pointer-events:none}.tab{pointer-events:auto;padding:8px 12px;font-size:12px;border:1px solid var(--line);background:#fff;color:#555}.tab.active{background:#111;color:#fff}.page{padding-top:24px}.intro{border-top:3px solid var(--gold)}.case-card{padding:20px}.case-top{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:12px}.case-top>div{min-width:0}.case-top .badge{max-width:180px;white-space:normal;text-align:center;justify-content:center;overflow-wrap:break-word}.case-title{overflow-wrap:break-word;word-break:normal}.case-id,.eyebrow{overflow-wrap:anywhere}.next-step{font-size:14px;font-weight:600!important;color:#38352e!important;margin:12px 0!important}.delivery-summary{display:flex;gap:4px;flex-direction:column;background:var(--blue-pale);color:#3f557a;border-radius:14px;padding:12px 14px;font-size:13px;margin:12px 0;overflow-wrap:anywhere}.stage-track{display:flex;gap:4px;overflow-x:auto;scrollbar-width:thin;padding:12px 0 4px}.stage-track span{flex:0 0 auto;border-bottom:2px solid #dedbd4;color:#888;padding:5px 5px 9px;font-size:11px}.stage-track span.done{color:#6a5632;border-color:var(--gold)}.stage-track span.current{color:#171717;border-color:#111;font-weight:800}.stage-board{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:16px 0}.stage-tile{text-align:left;padding:12px;background:#faf9f6;border:1px solid var(--line);border-radius:13px}.stage-tile b{display:block;font-size:21px}.stage-tile span{font-size:12px;color:var(--muted)}.ops-jump{display:flex;gap:8px;position:sticky;top:0;z-index:4;background:#f5f3ee;padding:10px 0;overflow:auto}.ops-jump a{font-size:13px;background:white;border:1px solid var(--line);padding:10px 14px;border-radius:999px;color:var(--ink);text-decoration:none;font-weight:750;white-space:nowrap}.case-card .notice{overflow-wrap:anywhere}.case-card details summary{cursor:pointer;font-weight:650}.metric{min-width:0;overflow-wrap:anywhere}.metric b{overflow-wrap:anywhere}.button:focus-visible,.tab:focus-visible,.ops-jump a:focus-visible{outline:3px solid var(--gold);outline-offset:3px}#ops-inquiries-card,#ops-customers-card,#ops-orders-card{scroll-margin-top:75px}
@media(max-width:620px){.shell-head{padding-bottom:42px}.tabs{margin-top:-49px;justify-content:flex-start;width:calc(100% - 20px)}.page{padding-top:8px}.case-top{grid-template-columns:1fr}.case-top .badge{max-width:100%;width:fit-content;justify-content:flex-start}.stage-board{grid-template-columns:repeat(2,minmax(0,1fr))}.case-card{padding:16px}.case-card .actions{margin-top:15px}.form-grid .button{margin-top:4px}}

.ops-row-meta{display:flex;gap:9px;flex-wrap:wrap;margin:12px 0;color:#615b4f;font-size:12px}.ops-row-meta span:first-child{border:1px solid #e5d7b5;border-radius:999px;padding:4px 9px;color:#624f2b}.case-card .notice .button{display:block;margin-top:12px;width:fit-content}.step-exception{color:var(--red)!important}

/* Each operating area is a separate view. The navigation never obscures the page. */
#ops-inquiries-card[hidden],#ops-customers-card[hidden],#ops-orders-card[hidden]{display:none}
.ops-jump{position:static;padding:2px 0 4px;overflow:visible;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:7px;background:transparent}
.ops-jump button{border:1px solid var(--line);background:#fff;color:#4a4843;border-radius:13px;padding:12px 7px;font:inherit;font-size:14px;font-weight:700;min-height:44px;cursor:pointer}
.ops-jump button.active{background:#161616;color:#fff;border-color:#161616}
.ops-jump button:focus-visible{outline:3px solid var(--gold);outline-offset:2px}
.ops-inquiry-card>.case-top,.ops-order-card.is-open>.case-top{position:sticky;top:4px;z-index:5;margin:-12px -12px 12px;padding:12px;background:#fff;border:1px solid var(--line);border-left:3px solid var(--gold);border-radius:12px;box-shadow:0 5px 18px #17171714}
.ops-inquiry-card>.case-top .eyebrow,.ops-order-card.is-open>.case-top .eyebrow{font-size:11px;letter-spacing:.02em;overflow-wrap:anywhere}
.ops-inquiry-card>.case-top .case-title,.ops-order-card.is-open>.case-top .case-title{font-size:14px;line-height:1.25;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.ops-inquiry-card>.case-top .badge,.ops-order-card.is-open>.case-top .badge{font-size:11px;padding:5px 7px}
body[data-view="ops"] .page{gap:12px}
body[data-view="ops"] .intro{padding:15px 20px}
body[data-view="ops"] .intro h1{margin:5px 0;font-size:26px}
body[data-view="ops"] .intro p{font-size:14px}
body[data-view="ops"] .stage-board{margin-bottom:0}
body[data-view="ops"] .button.soft{background:#f3f1eb}
@media(max-width:620px){.ops-jump button{font-size:13px;padding-inline:3px}body[data-view="ops"] .case-card .actions .button{flex:1 1 auto}body[data-view="ops"] .case-card .case-title{font-size:17px}}

[hidden]{display:none!important}

/* Large private photo gallery, usable on narrow phones. */
.photo-gallery{margin:16px 0 20px;min-width:0}.gallery-heading{display:flex;justify-content:space-between;align-items:baseline;gap:10px;margin-bottom:9px}.gallery-heading b{font-size:15px}.gallery-heading span{color:var(--muted);font-size:12px}.gallery-main{display:block;width:100%;padding:0;background:#f4f2ed;border:1px solid var(--line);border-radius:17px;overflow:hidden;min-height:220px}.gallery-main img{display:block;width:100%;height:min(56vw,410px);min-height:220px;object-fit:contain}.gallery-thumbs{display:flex;gap:9px;overflow-x:auto;scroll-snap-type:x mandatory;padding:10px 0 5px}.gallery-thumb{flex:0 0 88px;position:relative;scroll-snap-align:start}.gallery-select{width:88px;height:77px;background:#f4f2ed;border:2px solid transparent;border-radius:11px;padding:0;overflow:hidden}.gallery-select.active{border-color:var(--gold)}.gallery-select img{width:100%;height:100%;object-fit:cover;display:block}.photo-delete{position:absolute;top:3px;right:3px;width:29px;height:29px;min-height:29px;background:#fff;color:#8b3030;border:1px solid var(--line);border-radius:50%;font-size:23px;line-height:22px;padding:0}.photo-delete:disabled{opacity:.5}.photo-upload{display:flex;align-items:center;flex-wrap:wrap;gap:9px;margin:12px 0 16px}.photo-picker{display:inline-flex;align-items:center;position:relative;min-height:44px;padding:10px 14px;background:#f2eee4;color:#524328;border-radius:13px;cursor:pointer}.photo-picker input{position:absolute;inset:0;opacity:0;width:100%;cursor:pointer}.photo-selection{font-size:12px;color:var(--muted);overflow-wrap:anywhere;min-width:0}.photo-clear{border:0;background:none;color:var(--red);font-size:12px;text-decoration:underline;padding:7px}.photo-upload>.button{flex:0 1 auto!important}.photo-lightbox{border:0;background:#171717;color:#fff;max-width:none;max-height:none;width:100vw;height:100dvh;margin:0;padding:calc(14px + env(safe-area-inset-top)) 10px calc(14px + env(safe-area-inset-bottom));display:grid;grid-template-columns:48px minmax(0,1fr) 48px;grid-template-rows:46px minmax(0,1fr);align-items:center}.photo-lightbox::backdrop{background:#000e}.photo-lightbox:not([open]){display:none}.lightbox-bar{grid-column:1/-1;display:flex;justify-content:space-between;align-items:center;padding:0 8px}.lightbox-close,.lightbox-prev,.lightbox-next{color:#fff;background:#ffffff23;border:0;border-radius:999px;font-size:36px;width:44px;height:44px;line-height:1}.photo-lightbox>img{width:100%;height:100%;max-height:calc(100dvh - 125px);object-fit:contain;grid-column:2;grid-row:2}.lightbox-prev{grid-column:1;grid-row:2}.lightbox-next{grid-column:3;grid-row:2}.gallery-main:focus-visible,.gallery-select:focus-visible,.photo-delete:focus-visible,.photo-picker:focus-within{outline:3px solid var(--gold);outline-offset:2px}
@media(max-width:620px){.gallery-main img{height:57vw;min-height:210px}.photo-upload>.button{width:100%}.photo-lightbox{grid-template-columns:40px minmax(0,1fr) 40px}.lightbox-prev,.lightbox-next{width:38px;height:38px;font-size:30px}}

.ai-control{display:flex;align-items:center;justify-content:space-between;gap:16px;background:#f7f5ef;border:1px solid var(--line);border-radius:15px;padding:13px 15px;margin:12px 0}.ai-control strong{font-size:14px}.ai-control p{font-size:12px;margin:4px 0 0;color:var(--muted)}.ai-control button{flex-shrink:0}.ai-control button.green{background:var(--green);color:white}@media(max-width:420px){.ai-control{align-items:stretch;flex-direction:column}.ai-control button{width:100%}}

/* Compact, expandable system control center. */
.system-card{border-top:3px solid var(--gold)}.system-card .section-head h2{margin:0}.system-card .section-head p{margin:3px 0 16px;max-width:48rem;font-size:14px}.system-overview{background:#171717;color:#fff;border-radius:17px;padding:16px 18px;margin:9px 0 17px;display:grid;gap:7px}.system-overview strong{display:block;font-size:16px}.system-overview span{display:block;color:#d8d2c5;font-size:12px;line-height:1.5}.system-overview .system-legend{font-size:11px;color:#bbb7b0}.system-sections{display:grid;gap:9px}.system-group{border:1px solid var(--line);border-radius:16px;background:#fff;overflow:hidden}.system-group[open]{border-color:#cbbb98;box-shadow:0 4px 15px #17171709}.system-group summary{display:flex;align-items:center;gap:10px;list-style:none;cursor:pointer;padding:14px 15px}.system-group summary::-webkit-details-marker{display:none}.system-group summary::after{content:'⌄';color:#917741;font-size:18px;line-height:1;margin-left:4px}.system-group[open] summary::after{transform:rotate(180deg)}.system-group summary:focus-visible{outline:3px solid var(--gold);outline-offset:-3px}.system-group-title{font-size:15px;font-weight:750;flex:1}.system-group-title small{font-weight:450;display:block;margin-top:3px}.system-group-count{font-size:12px;background:var(--gold-pale);padding:5px 9px;border-radius:30px;color:#5f512e;white-space:nowrap}.system-items{border-top:1px solid var(--line);padding:4px 15px 13px}.system-item{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 0;border-bottom:1px solid #eeece7;font-size:14px}.system-item>span:first-child{min-width:0;overflow-wrap:anywhere}.system-status{font-size:11px;font-weight:740;padding:6px 9px;border-radius:30px;white-space:nowrap}.system-status.ready{background:var(--green-pale);color:#346b4c}.system-status.pending{background:var(--gold-pale);color:#68552e}.system-status.idle{background:#f1f0ec;color:#6b6963}.system-items .ai-control{margin:14px 0 0}@media(max-width:620px){.ops-jump{gap:5px}.ops-jump button{font-size:12px;padding:9px 3px}.system-item{align-items:start;flex-direction:column;gap:5px}.system-status{white-space:normal}.system-group summary{padding:13px}.system-group-title{font-size:14px}}
.ai-provider-control{display:flex;align-items:center;justify-content:space-between;gap:14px;border-top:1px solid var(--line);padding:15px 0}.ai-provider-control>div{min-width:0}.ai-provider-control b{display:block;font-size:14px}.ai-provider-control small{display:block;color:#66645f;line-height:1.5;margin-top:3px}.ai-provider-control .button{flex:none;width:auto;min-width:122px;padding:10px 13px}.ai-suggestion-box{display:flex;flex-wrap:wrap;align-items:center;gap:9px;padding:12px 0}.ai-suggestion-box .ai-provider-select{flex:1 1 170px;min-width:0;width:auto}.ai-suggestion-box .ai-extract{flex:1 1 220px}.ai-suggestion-box .ai-result{flex-basis:100%;overflow-wrap:anywhere}@media(max-width:620px){.ai-provider-control{align-items:stretch;flex-direction:column}.ai-provider-control .button{width:100%}}

/* Betriebszentrale: a narrow case marker and four service profiles. */
body[data-view="ops"] .ops-inquiry-card>.case-top,body[data-view="ops"] .ops-order-card.is-open>.case-top{top:0;margin:-12px -12px 12px;padding:7px 10px;min-height:0;display:flex;align-items:center;border-radius:0 0 9px 9px;border-left-width:3px;box-shadow:0 2px 8px #17171712}
body[data-view="ops"] .ops-inquiry-card>.case-top .eyebrow,body[data-view="ops"] .ops-order-card.is-open>.case-top .eyebrow{font-size:10px;line-height:1.2}
body[data-view="ops"] .ops-inquiry-card>.case-top .case-title,body[data-view="ops"] .ops-order-card.is-open>.case-top .case-title{font-size:12px;line-height:1.2;display:block;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}
body[data-view="ops"] .ops-inquiry-card>.case-top .badge,body[data-view="ops"] .ops-order-card.is-open>.case-top .badge{font-size:10px;padding:4px 7px;white-space:nowrap;flex-shrink:0}
body[data-view="ops"] .ops-inquiry-card>.case-top>div,body[data-view="ops"] .ops-order-card.is-open>.case-top>div{min-width:0;flex:1}
.ops-profile-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));border:1px solid var(--line);border-radius:13px;overflow:hidden;margin-top:13px;background:#fff}
.ops-profile{min-width:0;padding:13px 11px;display:flex;flex-direction:column;gap:3px;border-right:1px solid var(--line);border-top:3px solid var(--gold)}.ops-profile:last-child{border-right:0}.ops-profile span{font-size:13px;font-weight:750;line-height:1.15}.ops-profile strong{font-size:22px;line-height:1.1}.ops-profile small{font-size:11px;color:var(--muted)}.ops-profile.planned{border-top-color:#d4d0c6;background:#f9f8f5}.ops-profile.planned small{margin-top:3px}
.ops-overview-line{display:flex;flex-wrap:wrap;gap:7px 18px;padding:13px 2px;border-bottom:1px solid var(--line);color:#58554e;font-size:13px}.ops-overview-line b{color:var(--ink);font-size:15px}.ops-overview-label{font-size:14px!important;margin:16px 0 8px!important}.stage-board{gap:0;border:1px solid var(--line);border-radius:13px;overflow:hidden}.stage-tile{border:0;border-right:1px solid var(--line);border-radius:0;background:#fff}.stage-tile:last-child{border-right:0}.stage-tile:focus-visible{outline:3px solid var(--gold);outline-offset:-3px}
@media(max-width:620px){.ops-profile{padding:10px 6px}.ops-profile span{font-size:11px}.ops-profile strong{font-size:17px}.ops-profile small{font-size:10px}body[data-view="ops"] .stage-board{grid-template-columns:repeat(2,minmax(0,1fr))}.stage-tile{border-bottom:1px solid var(--line)}.stage-tile:nth-child(2n){border-right:0}.stage-tile:nth-last-child(-n+2){border-bottom:0}body[data-view="ops"] .ops-inquiry-card>.case-top .badge,body[data-view="ops"] .ops-order-card.is-open>.case-top .badge{max-width:102px;white-space:normal;text-align:right}}

/* Each profile has an honest, interactive destination and a restrained colour cue. */
button.ops-profile{appearance:none;border-left:0;border-bottom:0;border-radius:0;text-align:left;font:inherit;cursor:pointer;justify-content:center;align-items:flex-start;transition:background .15s ease,box-shadow .15s ease}
button.ops-profile.premium{background:#fff;border-top-color:#b89a52;color:#282520}
button.ops-profile.full{background:#fff;border-top-color:#557697;color:#282520}
button.ops-profile.large{background:#fff;border-top-color:#60967b;color:#282520}
button.ops-profile.small-profile{background:#fff;border-top-color:#8da3b7;color:#282520}
button.ops-profile:hover,button.ops-profile.selected{background:#f9f9f7;box-shadow:inset 0 0 0 1px #aaa49a}
button.ops-profile:focus-visible{outline:3px solid var(--gold);outline-offset:-4px;z-index:1}
.ops-profile-detail{border:1px solid #d9cbac;border-left:4px solid var(--gold);background:#fbf9f3;border-radius:11px;margin-top:10px;padding:12px 14px;font-size:13px}
.ops-profile-detail strong{font-size:15px}.ops-profile-detail p{margin:5px 0 0!important;color:#55514a!important}.ops-profile-detail .button{margin-top:10px;padding:8px 12px;min-height:38px;font-size:12px}
body[data-view="ops"] #ops-dashboard{border-top:3px solid var(--gold);background:#fff}
body[data-view="ops"] .stage-tile,body[data-view="ops"] .stage-tile:nth-child(even){background:#fff}

/* Section navigation uses the same narrow accent language as the service strip. */
body[data-view="ops"] .ops-jump button{border-top:3px solid var(--gold);background:#fff;color:#262626;padding-top:9px;transition:background .15s ease,border-color .15s ease}
body[data-view="ops"] .ops-jump button[data-ops-panel="inquiries"]{border-top-color:#b89a52}
body[data-view="ops"] .ops-jump button[data-ops-panel="customers"]{border-top-color:#6d9a80}
body[data-view="ops"] .ops-jump button[data-ops-panel="orders"]{border-top-color:#6788aa}
body[data-view="ops"] .ops-jump button[data-ops-panel="system"]{border-top-color:#9a8bab}
body[data-view="ops"] .ops-jump button.active{background:#f6f4ef;color:#171717;box-shadow:inset 0 0 0 1px #a69b83}
body[data-view="ops"] .ops-jump button:hover{background:#faf9f6}

/* V160: compact search and direct section navigation. */
body[data-view="ops"] .ops-quickbar{background:#fff;border:1px solid var(--line);border-top:3px solid #8ba5b7;border-radius:16px;padding:12px 15px;margin:0 0 9px}
.ops-quickbar>label{display:block;font-size:12px;font-weight:750;margin-bottom:6px;color:#52514c}.ops-quick-controls{display:grid;grid-template-columns:minmax(110px,145px) minmax(0,1fr) auto;gap:7px;align-items:center}.ops-quick-controls input,.ops-quick-controls select{min-width:0;margin:0;min-height:43px}.ops-quick-controls .button{margin:0;min-height:43px;padding:8px 14px}.ops-jump{scroll-margin-top:12px}#ops-inquiries-card,#ops-customers-card,#ops-orders-card,#ops-system-card{scroll-margin-top:14px}.ops-inquiry-card[hidden]{display:none}@media(max-width:620px){.ops-quick-controls{grid-template-columns:110px minmax(0,1fr)}.ops-quick-controls .button{grid-column:1/-1}}

/* V165: unobtrusive return to the top of either view. */
.back-to-top{position:fixed;left:50%;bottom:calc(16px + env(safe-area-inset-bottom));transform:translateX(-50%);z-index:40;display:grid;place-items:center;width:44px;height:44px;padding:0;border:1px solid #c8d8e2;border-top:2px solid #719bb6;border-radius:50%;background:#f8fbfc;color:#253d4e;box-shadow:0 3px 12px #23384b24;font:inherit;font-size:24px;line-height:1;cursor:pointer}.back-to-top:focus-visible{outline:3px solid #719bb6;outline-offset:3px}

/* Contract review: the fee and each document stay visible before consent. */
.commission-explainer{display:grid;gap:5px;padding:15px 17px;border-radius:14px;background:#eaf4ed;color:#254c35;line-height:1.45;margin:13px 0}.commission-explainer strong{font-size:16px}.commission-explainer span{font-size:14px}.contract-documents{border:1px solid #dcd5c5;border-radius:15px;background:white;padding:15px;margin:20px 0 14px;display:grid;gap:10px}.contract-documents strong{font-size:15px}.document-actions{display:grid;gap:8px}.document-actions button{text-align:left;color:#225b91;min-height:44px}.contract-box label.checkline{display:flex;align-items:flex-start;gap:13px;padding:13px 12px;margin:9px 0;border:1px solid #e1ddd3;border-radius:13px;background:#fff;font-size:14px;line-height:1.5}.contract-box label.checkline input{width:23px;min-width:23px;height:23px;margin:0;flex:none}.contract-box label.checkline span{display:block;min-width:0}.contract-box .accept-form>.button{margin-top:14px;width:100%}

/* V166: one address per work area, compact intake sorting. */
body[data-view="ops"] .ops-quickbar{position:relative;z-index:auto;box-shadow:0 5px 18px #23384b14}.ops-jump{display:grid;grid-template-columns:repeat(5,minmax(0,1fr))}.ops-jump button[data-ops-panel="overview"]{border-top-color:#8ba5b7}.intake-filters{display:flex;gap:9px;flex-wrap:wrap;margin:0 0 12px}.intake-filters label{flex:1 1 160px;font-size:12px;color:#555}.intake-filters select{display:block;width:100%;min-height:42px;margin-top:4px}.intake-Rückfrage{background:#f3f7fa;border-left:3px solid #719bb6}.intake-Prüfung,.intake-Auffällig{background:#fbf7ed;border-left:3px solid #b89a52}.intake-Seriös{background:#eef7f0;border-left:3px solid #6d9a80}@media(max-width:620px){.ops-jump button{font-size:11px;padding-inline:2px}}

/* Next bundled build: global search result cards. */
#ops-search-results-card{scroll-margin-top:110px}.search-hit{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px}.search-hit .actions{margin:0}.search-hit p{margin:5px 0 0}.search-hit .eyebrow{font-size:11px}

/* Compact mobile search stays in normal flow above the section buttons. */
@media(max-width:620px){.ops-quick-controls{grid-template-columns:minmax(105px,120px) minmax(0,1fr) 44px;gap:6px}.ops-quick-controls .button{grid-column:auto;width:44px;min-width:44px;padding:0;font-size:0}.ops-quick-controls .button::before{content:'⌕';font-size:26px;line-height:1}.ops-quickbar>label{margin-bottom:4px}}

/* Customer file: compact identity, overview, and direct case links. */
.customer-file{overflow:hidden;border:1px solid var(--line);border-radius:20px;background:#fff}.customer-file-head{position:relative;padding:18px 20px 16px;border-bottom:1px solid var(--line);background:linear-gradient(125deg,#f8f7f2,#fff 65%)}.customer-file-back{display:inline-block;margin:0 0 15px;padding:0;border:0;background:none;color:#4b6884;font-size:13px;font-weight:750}.customer-file-kicker{display:block;color:#8c7745;font-size:11px;font-weight:850;letter-spacing:.12em;text-transform:uppercase}.customer-file-head h2{margin:4px 0 7px;font-size:25px;letter-spacing:-.4px}.customer-file-contact{display:flex;flex-wrap:wrap;gap:4px 14px;font-size:13px}.customer-file-contact a{color:#4b5f77;overflow-wrap:anywhere}.customer-file-id{display:block;margin-top:9px;color:var(--muted);font-size:11px;overflow-wrap:anywhere}.customer-file-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));border-bottom:1px solid var(--line)}.customer-file-stats>div{display:grid;gap:2px;padding:13px 17px}.customer-file-stats>div+div{border-left:1px solid var(--line)}.customer-file-stats b{font-size:22px;color:#334e65;line-height:1}.customer-file-stats span{font-size:11px;color:var(--muted)}.customer-file-body{padding:3px 20px 18px}.customer-file-section{padding-top:17px}.customer-file-section+.customer-file-section{margin-top:15px;border-top:1px solid #eeece7}.customer-file-section h3{display:flex;align-items:center;gap:9px;margin:0 0 8px;font-size:16px}.customer-file-section h3 span{padding:2px 7px;border-radius:99px;background:#f1f0ec;color:#696762;font-size:11px}.customer-file-empty{margin:0!important;color:var(--muted);font-size:13px}.customer-file-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 0;border-top:1px solid #f0eee9}.customer-file-row>div{min-width:0;display:grid;gap:3px}.customer-file-code{color:#647891;font-size:11px;font-weight:750;overflow-wrap:anywhere}.customer-file-row strong{font-size:14px;font-weight:650;line-height:1.3;overflow-wrap:anywhere;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;overflow:hidden}.customer-file-row small{color:var(--muted)}.customer-file-link{flex:0 0 auto;border:0;background:none;padding:9px 0;color:#3472bd;font-size:12px;font-weight:800;white-space:nowrap}.customer-file-link:focus-visible,.customer-file-back:focus-visible{outline:2px solid #3472bd;outline-offset:3px}@media(max-width:620px){.customer-file-head{padding:15px}.customer-file-head h2{font-size:22px}.customer-file-stats>div{padding:11px 9px;text-align:center}.customer-file-stats b{font-size:20px}.customer-file-body{padding:2px 15px 16px}.customer-file-row{align-items:start;flex-direction:column;gap:2px}.customer-file-link{padding:4px 0}}

/* Public promise in the first screen: visible without crowding the intake. */
body[data-view="customer"] .intro-promise{display:flex;align-items:center;gap:15px;width:fit-content;max-width:100%;margin:20px 0 9px;padding:8px 18px 8px 8px;border:1px solid #dfd3ad;border-radius:18px;background:#fbf8ee}.intro-promise-amount{display:flex;flex-direction:column;align-items:center;justify-content:center;flex:0 0 93px;min-height:78px;border-radius:12px;background:#171717;color:#fff;line-height:1}.intro-promise-amount strong{font-size:27px;letter-spacing:-.06em}.intro-promise-amount span{margin-top:4px;color:#dfc886;font-size:12px;font-weight:850;text-transform:uppercase;letter-spacing:.07em}.intro-promise-text{display:grid;gap:3px;min-width:0}.intro-promise-text strong{font-size:17px;line-height:1.18}.intro-promise-text span{font-size:13px;line-height:1.35;color:#625d50}body[data-view="customer"] .intro .intro-promise-note{margin:9px 0 0;font-size:13px;color:#696760}@media(max-width:620px){body[data-view="customer"] .intro-promise{gap:11px;margin-top:17px;padding-right:12px}.intro-promise-amount{flex-basis:80px;min-height:73px}.intro-promise-amount strong{font-size:24px}.intro-promise-text strong{font-size:15px}.intro-promise-text span{font-size:12px}}

/* Intake photos remain visible and removable before the first submission. */
.intake-photos{display:grid;justify-items:start;gap:8px}.intake-photos-title{font-weight:700;font-size:14px}.intake-photo-picker{font-size:14px;font-weight:800}.intake-photos .small{font-size:12px}.intake-photo-preview{display:grid;grid-template-columns:repeat(auto-fill,minmax(112px,1fr));gap:10px;width:100%;margin:3px 0 2px}.intake-photo-preview[hidden]{display:none}.intake-photo-item{min-width:0;border:1px solid var(--line);border-radius:13px;overflow:hidden;background:#fff}.intake-photo-view{display:block;width:100%;height:105px;padding:0;border:0;background:#f2f0eb}.intake-photo-view img{display:block;width:100%;height:100%;object-fit:cover}.intake-photo-remove{display:block;width:100%;min-height:36px;padding:5px;border:0;border-top:1px solid var(--line);background:#fff;color:#9b3737;font-size:12px;font-weight:800}.intake-photo-view:focus-visible,.intake-photo-remove:focus-visible{outline:3px solid var(--gold);outline-offset:-3px}.intake-photo-dialog{width:min(96vw,850px);max-height:95dvh;padding:12px;border:0;border-radius:14px;background:#171717;color:#fff}.intake-photo-dialog::backdrop{background:#000c}.intake-photo-dialog .button{display:block;margin:0 0 10px auto;min-height:40px}.intake-photo-dialog img{display:block;max-width:100%;max-height:calc(95dvh - 85px);margin:auto;object-fit:contain}@media(max-width:620px){.intake-photo-preview{grid-template-columns:repeat(3,minmax(0,1fr));gap:7px}.intake-photo-view{height:91px}.intake-photo-picker{min-height:48px}}
.intake-photo-picker[hidden]{display:none}

.review-reason{display:block;margin:12px 0;color:var(--ink);font-weight:650}.review-reason textarea{display:block;width:100%;min-height:92px;margin-top:8px;padding:12px;border:1px solid var(--line);border-radius:12px;resize:vertical}.counteroffer-form{margin-block:18px}
/* Finance center: filterable invoice register and spreadsheet export. */
body[data-view="ops"] .ops-jump{grid-template-columns:repeat(6,minmax(0,1fr))}
.finance-card .section-head h2{margin:4px 0}.finance-filters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;align-items:end;margin:14px 0}.finance-filters label{min-width:0;font-size:12px;font-weight:700}.finance-filters input,.finance-filters select{display:block;box-sizing:border-box;min-width:0;max-width:100%;width:100%;min-height:43px;margin-top:5px}.finance-filters .actions{grid-column:1/-1;margin:0}.finance-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:14px 0}.finance-summary>div{border:1px solid var(--line);border-radius:13px;padding:12px;background:#faf9f6}.finance-summary span{display:block;color:var(--muted);font-size:12px}.finance-summary strong{display:block;font-size:18px;margin-top:4px}.table-scroll{overflow:auto;border:1px solid var(--line);border-radius:13px}.finance-table{width:100%;border-collapse:collapse;min-width:650px}.finance-table th,.finance-table td{text-align:left;padding:11px 12px;border-bottom:1px solid #eeece7;font-size:13px;vertical-align:top}.finance-table th{background:#f7f5f0;font-size:12px;color:#514b40;white-space:nowrap}.finance-table tr:last-child td{border-bottom:0}.finance-table .small{display:block;margin:3px 0}.finance-test-tag{font-size:10px;color:#775d21;background:#f5efdd;border-radius:999px;padding:3px 6px;white-space:nowrap}
@media(max-width:620px){body[data-view="ops"] .ops-jump{grid-template-columns:repeat(3,minmax(0,1fr))}.finance-filters{grid-template-columns:minmax(0,1fr)}.finance-filters>label{width:100%;min-width:0}.finance-filters .actions{grid-column:1/-1;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.finance-filters .actions .button{min-width:0;white-space:normal;padding-inline:10px}.finance-summary{grid-template-columns:1fr 1fr}.finance-summary>div:last-child{grid-column:1/-1}}

/* V169 appointment windows: flexible start/end ranges, no assumed meeting duration. */
.time-window{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:10px 0;padding:12px;border:1px solid var(--line);border-radius:12px}.time-window legend{padding:0 6px;color:var(--muted);font-size:13px;font-weight:700}.time-window label{min-width:0}.time-window input{box-sizing:border-box;width:100%;min-width:0}@media(max-width:520px){.time-window{grid-template-columns:minmax(0,1fr)}}